Deskpro2.4 - App Store

This is the all-new mobile companion app for Deskpro, the helpdesk software for 21st century organizations. As a Deskpro agent, now you can handle tickets from your iPhone or iPad as quickly and efficiently as you can from the desktop. You must have an existing Deskpro helpdesk running the latest Deskpro version for this app to work.

* Create new tickets, users and organizations.
* Filter, sort, assign and update tickets.
* Swipe left in the ticket list for quick ticket actions.
* Customize the ticket view: choose to show custom fields or labels.
* Apply mass actions
* Reply quickly using your snippets and macros.
* Attach files from local storage, iCloud Drive, or Dropbox.
* Supports iOS notifications.
* Includes advanced features like problems & incidents.

Version History - Fixed the crash when replying to a ticket from an iPad.
- Ticket ordering choice is now remembered across app launches. 2.4 03/02/2018 - Various bug fixes and minor improvements 2.3 02/28/2018 - Lots of changes and minor improvements when replying to a ticket
- Search is available in the CRM
- Inline images can be inserted when replying to a ticket
- Improved iPad support
- Agents can be @mentioned when replying with a note
- Bug fixes and other improvements 2.2 12/22/2017 Here’s what’s new in Deskpro iOS app 2.0:

Features
• Magic link can be sent to email to enable quick login for agents with long passwords
• Users can now log in to multiple helpdesks

 • Redesigned login screen


Improvements
• Improved design of the ‘More’ menu

 • Switching between ticket replies and tickets now easier

• App icon updated to reflect Deskpro’s new brand

• Viewing the app in landscape on iPad improved

 • iPad touch targets now improved

 • Login form now supported by CAPTCHA if this is enabled by the admin

 • ‘Switch’ & ‘Logout’ options now available from ‘About’, ‘Help’ and ‘Tutorial’

• Protocol now displayed alongside domain on login page

• Force Touch shortcuts restored

 • External authorisation process when logging in improved

 • URL validation now improved

 • Keyboard on ticket screen now more dynamic


Bug Fixes
• App no longer logs users out unless specified

• Bug causing the app to crash whilst viewing tickets fixed

• Editing certain properties on tickets no longer affects others unless specified

• URLs now working correctly when input by user

• Status bar now displayed correctly

• Label criteria now displayed alphabetically

• Line breaks working correctly when replying to tickets

• Line breaks working correctly when editing signatures

• Opening Deskpro helpdesk links in browser now correctly opens the Deskpro app

• Shortcodes in Snippets now working correctly

• Adding followers now working correctly

• Inserting Snippets into ticket replies no longer removes agent signature

• Adding labels no longer disrupts ‘reply’ or ‘add note’ functions in tickets

• Ticket list now loading correctly

• Custom and default ticket fields now working correctly

• URL now displayed correctly after logging out

Version 2.1 includes various bug fixes and other improvements 2.1 10/04/2017 Here’s what’s new in Deskpro iOS app 2.0:

Features
• Magic link can be sent to email to enable quick login for agents with long passwords
• Users can now log in to multiple helpdesks

 • Redesigned login screen


Improvements
• Improved design of the ‘More’ menu

 • Switching between ticket replies and tickets now easier

• App icon updated to reflect Deskpro’s new brand

• Viewing the app in landscape on iPad improved

 • iPad touch targets now improved

 • Login form now supported by CAPTCHA if this is enabled by the admin

 • ‘Switch’ & ‘Logout’ options now available from ‘About’, ‘Help’ and ‘Tutorial’

• Protocol now displayed alongside domain on login page

• Force Touch shortcuts restored

 • External authorisation process when logging in improved

 • URL validation now improved

 • Keyboard on ticket screen now more dynamic

Bug Fixes
• App no longer logs users out unless specified

• Bug causing the app to crash whilst viewing tickets fixed

• Editing certain properties on tickets no longer affects others unless specified

• URLs now working correctly when input by user

• Status bar now displayed correctly

• Label criteria now displayed alphabetically

• Line breaks working correctly when replying to tickets

• Line breaks working correctly when editing signatures

• Opening Deskpro helpdesk links in browser now correctly opens the Deskpro app

• Shortcodes in Snippets now working correctly

• Adding followers now working correctly

• Inserting Snippets into ticket replies no longer removes agent signature

• Adding labels no longer disrupts ‘reply’ or ‘add note’ functions in tickets

• Ticket list now loading correctly

• Custom and default ticket fields now working correctly

• URL now displayed correctly after logging out 2.0 09/20/2017 - Fixed a bug where adding a label breaks the ability to reply to a ticket
- It's easier to remove labels from a ticket now
- Custom fields are displayed for a ticket
- Fixed formatting issues with replies sent through the app 1.4 04/27/2017 - Fixes and improvements 1.3 09/20/2016 - Stability fixes.
- Improved network response handling.
- Bug fixes and improvements. 1.2 09/01/2016 - Added support for workflow, priority, stars and product on tickets.
- UI updates / improvements.
- Fixed intermittent start up crashes.
- Other bug fixes and changes. 1.1 07/15/2016 1.0 06/03/2016